The British Academy for Training and Development offers a training course in Quality Management, which represents a culture rather than a system to be followed. Therefore, it is considered the best way to involve employees and management in the process of continuous improvement in the provision of services and products. It is a combination of quality and management tools that seek to achieve business development and increase in addition to reducing losses resulting from incorrect and unhelpful practices. This diploma also focuses on clarifying the concepts and methodologies of quality management in the provision of services and products.

Who Should Attend?

• Managers, department heads, supervisors, coordinators and all workers in the field of quality management.
• Graduates from institutes and universities.
• Those interested in quality management.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• The concept of quality and its relationship to competitiveness and customer service.
• The importance of quality and working according to specifications and standards.
• How to adhere to the Total Quality Management approach through the application of effective leadership.
• How to integrate Total Quality Management with the general policy and strategy of work.
• Setting policies, strategies and objectives according to the Total Quality perspective.
• Methods of making improvements to internal processes in institutions through the latest scientific tools.
• Design, innovation and continuous improvement in order to obtain quality.
• Identifying the most important competitive standards and specifications that contribute to achieving total quality.
• Methods of measuring performance and the improvement cycle in work.

• Introduction to Quality Management

  • Definition of quality management and its importance in organizations.
  • The evolution of quality concepts over time (from inspection to total quality management).
  • The basic principles of quality management.

• Quality Management Systems

  • Overview of common systems (ISO 9001, Six Sigma, Total Quality Management).
  • How to choose the appropriate system based on the organization's needs.
  • Steps for implementing a quality management system.

• Components of a Quality Management System

  • Documents and policies related to quality.
  • The importance of internal audits in the quality system.
  • The role of quality teams within the organization.

• Basic Quality Tools

  • Basic tools (e.g., 5S, DMAIC, PDCA).
  • How to use these tools to improve quality.
  • Using charts (e.g., Pareto chart, cause-and-effect diagram).

• Advanced Techniques

  • Review of advanced techniques such as Six Sigma and Lean.
  • How to integrate these techniques into quality systems.
  • Application of these techniques to improve performance.

• Process Management, Performance Measurement, and Quality

  • The importance of process analysis in quality management.
  • How to improve processes using quality tools.
  • Measuring performance and identifying Key Performance Indicators (KPIs).

• Quality Improvement Strategies

  • Steps for developing a quality improvement plan.
  • How to identify and prioritize improvement areas.
  • Engaging employees in quality improvement.
  • The concept of continuous improvement (Kaizen).
  • Strategies for implementing continuous improvement.

• Evaluation and Review

  • How to evaluate the effectiveness of quality systems.
  • Tools for measuring quality performance.
  • The importance of periodic reviews and feedback for quality improvement.

• Risk Management in Product Quality

  • Understanding risk management and its importance in ensuring quality.
  • Risk analysis techniques such as FMEA.
  • How to develop a risk management plan.

• Strategic Quality Management

  • How to integrate quality into the organization's strategic planning.
  • The importance of aligning quality goals with organizational goals.
  • Developing sustainable quality strategies.

• Global Quality Management

  • Challenges and opportunities in applying quality systems globally.
  • The importance of alignment with international standards (e.g., ISO).
  • Strategies for adapting to different market requirements.

• Cultural Influence on Quality Management

  • How local culture influences quality practices.
  • Strategies for handling cultural differences in teams.
  • The importance of cultural awareness in improving quality.

• Effective Communication Strategies

  • How to develop communication strategies related to quality.
  • The importance of communication between multicultural teams.
  • Tools and methods for enhancing quality communication.

• The Role of Technology in Global Quality Management

  • How technology can enhance quality management.
  • Applications of modern technology in quality control.
  • Using data analysis to improve quality in global markets.